Refund policy
We support standardized after-sales return and refund services to ensure a safe shopping experience for every customer. The following policy applies to all apparel, beauty and daily commodity products of Talvero Global.
1. Return Eligibility & Time Limit Customers can apply for return or refund within 30 days after receiving the goods. The returned items must be unused, unwashed, undamaged, with original tags and original packaging intact and can be resold normally.
2. Non-Returnable Items (Final Sale) For hygiene and safety reasons, the following categories cannot be returned or exchanged: underwear, swimwear, personal skin care cosmetics, opened beauty products, customized items. We strictly enforce hygiene protection rules for personal contact products.
3. Return Application Process Please contact our official email service@talveroglobal.shop and provide your order number, product photos and return reasons. Our team will review your application within 24–48 hours and send you detailed return instructions.
4. Return Shipping Fee Return shipping costs are borne by the customer unless the return is caused by our side’s error such as wrong item, missing item or obvious quality defect.
5. Refund Rules After we receive and inspect the returned goods, we will process the refund to your original payment account within 3–7 working days. The actual arrival time depends on the processing rules of your payment platform.
6. Defective Products If you receive damaged, defective or incorrect products, please contact us within 7 days after delivery with photos/videos as evidence, and we will provide free replacement or full refund service.